During the festive season the order volume goes high with several brands providing offers and discounts to attract new customers and to increase the sales. In return that creates chaos in offering a great post sales customer experience, faster and timely order delivery and seamless returns and exchange. That eventually leads to increased RTO percentage, huge increase in customer service traffic and dissatisfied customers.
“Shipway offers a solution to this through its advanced automation solution. With Shipway’s shipping automation solution, brands can automate their post-purchase communications proactively, manage the returns and refunds instantly and also for undelivered orders can automate the follow ups,” said Gaurav Gupta, Co-Founder, Shipway.
Shipway has become a one stop shipping automation solution helping the eCommerce sellers with all the tools like order management, printing labels, tracking & notifications, fraud prevention, returns & refunds and NDR management solutions.
Recently, Shipway had launched its Returns & Refunds automation system, enabling brands to provide same day resolution to the customers in case of returns resulting in higher repeat purchase and customer satisfaction.
Listening to the brand needs and their shipping related challenges and making it hassle-free via automations has been a success mantra for Shipway since 2015.
In the last few years, Shipway has improved order fulfillment speed by 50%, reduced customer support calls by 80% , boosted repeat purchase by 30%, same day refunds and returns and double digit growth in the LTV. It is serving 1.5 lakhs orders in a month and aims to reach 5 lakhs orders per month.
