News & Events

5 crore Indians accessed healthcare online in the last three months

Practo’s Insights Report finds Telemedicine helped doctors, patients stay connected as people practiced physical/social distancing


Report findings:


●      There was a 500% increase in online doctor consultations since March 2020

●      80% of all telemedicine users experienced it for the first time

●      44% of the teleconsultations were from non-metro cities

●      In-person doctor visits dropped by 67%

●      Indians consulted their doctors 2 times per month, using telemedicine

Practo’s first-ever Insights Report is based on transactions by 5 crore users in the period of Mar 1 2020 – May 31st 2020.

Enclosed below are some key insights:

●      Gynaecology, GP and Dermatology emerged as the top most consulted specialities: Together, they accounted for 51% of the overall consultations

●      Tele-ENT witnessed 600% growth: Seasonal allergies were confused with  COVID-19 symptoms

●      Tele-Orthopedics was among the top consulted speciality by millenials: Bad work postures resulted in back pain among millennials leading to an increase of 400%

●      Tele-Gastroenterology received a large number of consults from first time users: Majority of the consults were related to digestive problems caused by a sudden drop in active lifestyles

●      Tele-Dermatology witnessed a growth in newer set of queries on skin issues caused by stress: Stress has been having an adverse effect on people’s skin, hair, nails apart from the regular issues that are common during summer

●      Tele-Ophthalmology saw the highest growth among other specialities, grew by 700%: With a significant amount of time being spent in front of screens and the rise in irregular sleeping patterns, queries related to eye and vision increased significantly

●      Mental health concerns rose notably due to uncertainty, loss of income, and   job-related pressure besides COVID-19 fears

●      One in every three consults from women were for Gynaecology

●      Delay in immunization worries parents of newborns, Tele-Paediatrics witnesses 350% growth

●      COVID-19 continues to be India’s top most concern: Unsurprisingly, concerns related to COVID-19 grew by 200% with 50% of all  GP consults accounted for Coronavirus related symptoms

Telehealth has multiple applications, optimal care and virtual care is possible and extremely helpful in a pandemic scenario like COVID-19. It uses high definition transmission and clarity to provide rapid, accurate and real time consultation from professionals with expertise. Healthcare professionals can evaluate, diagnose and treat in a seamless environment. Patients are proactively using healthcare to manage their health and telehealth is a great alternative and has the potential to reach exponential levels”, Dr C M A Belliappa, General Physician, Bangalore.


To know about the detailed insights and what the doctors have to say, please refer to the comprehensive insights report here – LINK (attachment )

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